Networking in Berkshire - Business Event Details

How to make the most of on-line and off-line marketing and still staying within the law

In this article, Dr Maria Anassutzi, intellectual propertyexpert, discusses the potential legal pitfalls of marketing (both online and offline) and gives some helpful tips on what to do in order to stay legal.

Marketing is one single word which has many different meanings. It means creating a valuable brand, creating goodwill and of course advertising. The way in which a business can conduct marketing it varies. It depends on budget, industry of the company. Generally speaking, it is recognised that nowadays marketing activities will include some kind of social media activity and online or web marketing.   

Although social media and online advertising activities have several advantages, such as minimum or no cost, a great audience and reaching a potential even greater market, if something goes wrong the negative consequences could be as wide and far reaching, including (i) bad publicity, loss of reputation and brand damage; (ii) scrutiny and possible sanctions from regulatory bodies, such as the Advertising Standards Authority and the office of Fair Trading (iii) legal action by competitors or consumers (iv) costly recall of advertising material (and products)l and reprinting of advertising, wasted media space and ultimately (v) disappointed consumers and loss of consumer confidence in the
organisation.

The main legislation relating to advertising is the Consumer Protection from UnfairTrading Regulations 2008 which are enforced by trading standards authorities and Office of Communications for television and radio advertising. The
regulations prohibit unfair and misleading commercial practices generally, including advertising. So attention must be exercise when claims are made regarding (i) the existence, nature or characteristics of the product (ii) the extent of the trader's commitments, their motives, sales process and any statements or symbols used for sponsorship or approval of the product including ambush marketing, (iii) the price (including how it is set) (iv) the status and qualifications,
(v) the consumer's rights.

Generally speaking advertising must be legal, decent, honest and truthful. It is particularly important to avoid causing offence on the grounds of race, religion, sex, sexual orientation and disability.

If you are advertising online, you may need to consider the Electronic Commerce (EC Directive) Regulations 2002 and the Consumer Protection (Distance Selling) Regulations 2000. These impose information requirements on those trading, including distributing content online and via SMS and provide cancellation rights for orders made at a distance. More information on direct marketing. Note also that, the remit of the Advertising Standards Authority from 1 March 2011 was extended with effect to cover organisations' own website content and to marketing on social networking sites.

Online advertisers in Europe do not have a free rein in relation to the content or arrangement of their own websites. Certain details concerning the business or the relevant product or service must be provided on the site in an easily accessible manner. These information obligations range from identification data to consumer protection requirements.
Identification obligations may apply to both websites and e-mails. In most countries, general company legislation will be applied by analogy to companies operating in an online environment, although some countries such as France have
specifically imposed information requirements on online communications.

In addition if you advertise via social media areas you will need to consider the law relating to contract, passing off, trade mark and copyright infringement, defamation and malicious falsehood. You can read more about the legal and
intellectual property pitfalls of social media here. Similarly use of social media by employees can also be dangerous as the UK Facebook case has proven.

You can find more guidance and information on social media here.

It is important, therefore to ensure that you take advice regarding intellectual property rights, that your advertising
proposition is based on what your product actually offers and that your advertising is not misleading. In an online context it is important to remember that a website can usually be accessed from all over the world and the laws and
regulations of non-domestic jurisdictions may also apply.

Here are some practical steps to consider:

  • Advertising which misleads potential customers about the true nature of the product or offer.
  • Denigrating competitors unfairly - for example, criticising a competitor without good reason.
  • Unfair comparisons - make sure you compare like with like.
  • Pricing errors.
  • Infringing other traders' intellectual property rights - for example, using a competitor's trade mark.
  • Offending decency.
  • Producing advertising which is inappropriate for children to see.

Watch out for "greenwashing". Many advertisers are keen to promote their eco-friendly credentials, especially in the light of the new duty for directors to consider the impact of their company's operations on the community and the environment when promoting that company.

This article is for general purposes and guidance only and do not constitute legal or professional advice.

Copyright 2011 Anassutzi & Co Limited. All rights reserved. Information may be shared or reproduced only if accompanied by the author’s name and bio.

For more information email maria@anassutzi.com

Views: 15

Add a Comment

You need to be a member of Networking in Berkshire - Business Event Details to add comments!

Join Networking in Berkshire - Business Event Details

Featured Companies

Action Coach Business Coaching - Reading

Take your business to the next level!  Find out more on the website, click above.


Claritas Accountancy

Helping you to grow your business to its full potential. 


Fantastic Services

Full selection of property maintenance services for your office / household; cleaning, gardening, handyman and pest control services in Slough and Reading.


Web Design & Online
Marketing

Let our team boost your sales by enhancing your online presence! Request a free consultation.


Peninsula - HR & Health & Safety Services

Support to help advise, protect and grow organisations.


Get 'Featured' here

Business Directory

Find local companies, member profiles & get listed:

Directory

Latest Member Activity

Profile IconSarah O'Neill and Sarah Irving joined Networking in Berkshire - Business Event Details
Wednesday
Bob Lewis-Basson updated an event

SWIM (Second Wednesday in Maidenhead) at Norden Farm,

February 12, 2020 from 12:30pm to 2pm
Wednesday
Lorna Walkden posted an event

Creating A Strong and Resilient Modern Workplace at My Workspot, Clyde House

January 22, 2020 from 10am to 12pm
Monday
Gemma Brett posted an event
Thumbnail

Reading Business Expo at Reading

February 25, 2020 from 10am to 3pm
Monday

Follow us

© 2020   Created by Chris Lunn.   Powered by

Member e-Badges  |  Report an Issue  |  Terms of Service