I've been working with a number of organisations to help them address their 'knowledge at risk' and 'knowledge retention' challenges. Whilst it is very easy to rush in and take management action to address these, often urgent, challenges, a more considered approach will enable better actions to be implemented and in a sustainable way.
A good way to start to consider the knowledge at risk (from redundancy, office move, talent grabbing, early retirement etc) in your…Continue
Knowing how to manage knowledge is vital in any business but this can be more of a challenge in a small business where reasons for not managing knowledge better include lack of time; lack of staff; lack of training; and too many other (and conflicting) priorities.
However, where knowledge is one of the core assets of a small business, the ‘do nothing option’ is not really an option, and is certainly not sustainable as businesses not only need to leverage their existing knowledge, but…Continue
Making well-informed decisions in business is difficult at the best of times, and particularly important when times are tough. For example, when using MBTI (http://ianwooler.wordpress.com/2011/06/03/why-jung-still-matters-%e2%80%93-and-matters-to-knowledge-management/) as a frame of reference for making a decision we are reminded to take the following into…Continue
It is often said that 'you cannot, not, communicate' and when doing business face-to-face (and networking) we place great importance (and inevitably make judgements) on the messages we receive from the body language of others. In this context 'the body cannot lie' whereas 'words can be manipulated'.
An example of the positive and proactive 'manipulation' of words is in our use of Open and Closed questions. I posted a blog about this yesterday and more information can be found via…Continue